About Email

The Email tool allows you to send email from within Learning Environment. You can also organize received mail using folders and store email addresses using the Address Book.

Use the options located across the top of the Message List page to access tool features.

Icon Option Description


Message List

Click Message List to return to the message folder last viewed when viewing different email page.


Click Compose to create and send emails.



Click Refresh to reload this page and check for new emails.


Folder Management

The Folder Management icon takes you to a page where you can sort the messages you receive by saving them in folders you have created and organized.



Click Settings to open a page where you can customize your email, display, and forwarding options.

The Filter by feature allows you to quickly sort and view your messages (and contacts) by specific course associations, by group or section within a course, or, as in the case of contacts, as either personal or course-related. You can also view messages (and contacts) not associated with a course offering, using this feature.

Use the Filter By drop-down list to display your messages by one of the following criteria:

Filter option Result

All Course Offerings

Displays messages associated with any course offering.

No Course Associations

Displays messages not associated with a course offering.

Specific Course Associations (including groups and sections)

Displays messages associated with a specified course. All courses that you are enrolled in and that have email enabled are displayed.

Note  Users enrolled in a cascading role can only see the current course offering and its affiliated groups and sections.

Use the Folder drop-down list to display messages kept in a specific folder. You can also access your Address Book through this list.

The folders are either system-created or created by you. System folders include: Inbox, Drafts, Address Book, Sent Mail, and Trash.

Possible email configurations

There are four different email configurations. Depending on which configuration your organization sets up, you may not have access to all email features described in this section.

Internal email addresses are addresses created by Learning Environment and tied to a user account in the learning management system. External email addresses are managed outside Learning Environment (e.g. email@gmail.com). You can associate an external email address with your Learning Environment email using Email Settings.

Configuration Description

Send-Only email

You can compose emails from within Learning Environment, but you cannot receive emails.

You can set your email address to an external account to receive messages.

Course email

You have an email account for sending emails to and receiving emails from other users in Learning Environment. You cannot send emails to external addresses.

Full email

You have an email account for sending emails to and receiving emails from any email address.

Access the Email tool

Click the Email link on your course navigation bar.

Email help topics



Desire2Learn Help | About Learning Environment